Privacy Policy

Last updated: October 2026

Leaf Crest Ltd (trading as Leafcrest), registered in England and Wales, company number 17332490. Trading address: Abbey Wharf, Kingsbridge Road, Barking IG11 0BD, United Kingdom. Email: info@leafcrest.co.uk.

Leafcrest (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you use leafcrest.co.uk, how we use it, and the rights you have under UK GDPR and the Data Protection Act 2018.

Information we collect

• Order & account details: name, business name, email, phone, billing and delivery address.
• Enquiry details: information you provide through our contact and quote forms.
• Payment information: processed securely by our payment providers, Stripe (cards, Apple Pay and Google Pay) and PayPal. We never see or store your full card details.
• Technical data: IP address, browser type and usage data collected via cookies and analytics.

How we use your data

• To process and deliver your orders and quotes.
• To respond to enquiries and provide customer support.
• To send order updates and, with your consent, marketing.
• To improve our website, products and service.
• To meet our legal and accounting obligations.

Cookies

Essential cookies (always on): we use these to run the shop, for example to remember your basket, keep checkout secure and remember your cookie choice. Our payment providers, Stripe and PayPal, may also set cookies needed to process payments securely and prevent fraud.

Optional cookies (only with your consent): Google Analytics 4 cookies (_ga, _ga_*) help us understand how visitors use the site, Google Ads cookies (_gcl_*) help us measure which of our ads lead to orders and show you relevant Leafcrest ads, and WooCommerce order attribution cookies (sbjs_*) record how you found us, for example from a search engine. These are only set if you choose “Accept all” in our cookie banner. If you choose “Reject”, they are not set and any existing ones are removed.

You can change your choice at any time using “Cookie settings” at the bottom of every page. Your choice is stored in a cookie called lc_consent for 180 days.

Sharing your data

We only share the data each provider needs to do its job, and where required by law. We never sell your personal data. The providers we use are:

• Stripe and PayPal to take payments.
• Parcel2Go and the courier delivering your order (for example Evri, InPost, DPD, Royal Mail / Parcelforce, FedEx, DHL or UPS), who receive your name, delivery address, phone number and email.
• Hostinger, which hosts this website and our email.
• Google for website analytics (Google Analytics 4) and advertising measurement (Google Ads), only if you accept optional cookies.
• Brevo to send our newsletter, only if you subscribe.
• WhatsApp, only if you choose to message us there.

Some of these providers may process data outside the UK. Where they do, they use safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or Addendum.

Our legal basis

• Contract: to take, deliver and support your orders.
• Legal obligation: to keep tax and accounting records.
• Legitimate interests: to answer enquiries and to run, secure and improve our website.
• Consent: for optional analytics, advertising and order attribution cookies, and to send marketing emails. You can withdraw consent at any time through “Cookie settings” or the unsubscribe link in every email.

Data security & retention

We use appropriate technical and organisational measures to keep your data secure. We keep order and invoice records for six years, as UK tax law requires. Enquiries are kept only as long as needed to answer them and any follow-up. Newsletter details are kept until you unsubscribe.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing and to data portability. To exercise these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Contact

For any privacy questions or requests, email info@leafcrest.co.uk.