Returns & Refunds
Our policy on cancellations, returns, refunds and faulty items.
Last updated: July 2026
This is a template policy. Please review it with the business owner and, where required, a qualified adviser, and update it with your registered company details before launch.
We want you to be happy with your Leafcrest order. This policy explains how to cancel, return items and receive a refund.
Your right to cancel
Under the Consumer Contracts Regulations, consumers may cancel an order within 14 days of receiving the goods, without giving a reason. Business customers should contact us to discuss returns.
How to return an item
- Email Leafcrestuk@gmail.com with your order number to start a return.
- Return items unused and in their original packaging within 14 days of notifying us.
- Return postage is the customer’s responsibility unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, we will refund the price of the goods (and standard delivery, where applicable) to your original payment method within 14 days.
Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, contact us within 48 hours with photos. We will arrange a replacement or full refund, including any return costs.
Contact
For any returns question, email Leafcrestuk@gmail.com.