Returns & Refunds
Our policy on cancellations, returns, refunds and faulty items.
Last updated: October 2026
Leaf Crest Ltd (trading as Leafcrest), registered in England and Wales, company number 17332490. Trading address: Abbey Wharf, Kingsbridge Road, Barking IG11 0BD, United Kingdom. Email: info@leafcrest.co.uk.
We want you to be happy with your Leafcrest order. This policy explains how to cancel, return items and receive a refund.
Your right to cancel
Under the Consumer Contracts Regulations, consumers may cancel an order within 14 days of receiving the goods, without giving a reason. Business customers should contact us to discuss returns.
How to return an item
- Email info@leafcrest.co.uk with your order number to start a return.
- Return items unused and in their original packaging within 14 days of notifying us.
- Return postage is the customer’s responsibility unless the item is faulty or incorrect. We will confirm the return address (Barking, London) when you contact us.
Refunds
Once we receive and inspect your return, we will refund the price of the goods (and standard delivery, where applicable) to your original payment method within 14 days.
Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please tell us as soon as possible. Photos help us sort it out quickly. We will arrange a replacement or a full refund, including any return costs.
This does not affect your statutory rights. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery, and you have further rights after that.
Contact
For any returns question, email info@leafcrest.co.uk.